inf538 - Management of IT-Services (Complete module description)

No participant requirements

Professional competence
The students:

• characterise problems that occur during the operation of large-scale operating systems
• characterise conceptional, technical, economical and organizational problem-solving processes
• use these concepts to solve problems validly

Methodological competence
The students:

• describe a current problem area based on information from the internet and literature

Social competence
The students:

• present their findings on a problem area
• discuss their results regarding a specific application area

Self-competence
The students:

• reflect actual concepts with regard to specific application areas

Content of the Module:
"Adaptive Computing" deals with the field of concepts and solutions to manage large scale application systems or dynamic data centers. Technically oriented solutions like the configuration of data centers such as the hard- and software virtualization, the high availability, the storage management and the identity management are not the only contributions of Adaptive Computing. Others are organisational aspects of companies, such as personnel planning and service agreements. This module provides and compiles current topics of Adaptive Computing. The module also presents and evaluates several Adaptavie Computing technologies. Current HW-/ SW-concepts of large-scale application systems, strategies, service management and security concepts are specifically included. The lecture introduces current concepts and solutions for the management of dynamic data centers. Among others, the following subjects are provided:

• IT-Strategy, -Organisation
• ITIL (overview)
• Service-Management Tools (e.g. OTRS)
• Outsourcing
• Security (policies, privacy, data security, safety)
• Spatial design of data centers
• HW-Strategies: Cluster, Storage, ...
• Virtualization
• IdM
• Portals
• Configuration management
• Accounting, performance calculation and evaluation, perfomance indicators
• SOA, EAI
• Controlling tools, Monitoring
• Solutions: SAP Adaptive Computing

Suggested reading:

• current company data
• current materials from internet
• Böttcher, Roland: IT-Servicemanagement mit ITIL V3 : Einführung, Zusammenfassung und Übersicht der elementaren Empfehlungen, Heise, 2008.
• Bullinger, Hans-Jörg, Service Engineering : Entwicklung und Gestaltung innovativer Dienstleistungen, Springer, 2006
• Tiemeyer, Ernst: Handbuch IT-Management: Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis, Hanser, 2006

at the end of the semester

Portfolio