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University of Oldenburg
04.12.2023 17:46:59
inf538 - Management of IT-Services (Complete module description)
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Module label Management of IT-Services
Module abbreviation inf538
Credit points 6.0 KP
Workload 180 h
Institute directory Department of Computing Science
Applicability of the module
  • Master's Programme Business Informatics (Master) > Akzentsetzungsmodule Bereich Wirtschaftsinformatik
  • Master's Programme Business Informatics (Master) > Akzentsetzungsmodule der Informatik
  • Master's Programme Computing Science (Master) > Angewandte Informatik
Responsible persons
  • Sauer, Jürgen (module responsibility)
  • Lehrenden, Die im Modul (Prüfungsberechtigt)
No participant requirements
Skills to be acquired in this module
Professional competence
The students:
  • characterise problems that occur during the operation of large-scale operating systems
  • characterise conceptional, technical, economical and organizational problem-solving processes
  • use these concepts to solve problems validly
Methodological competence
The students:
  • describe a current problem area based on information from the internet and literature
Social competence
The students:
  • present their findings on a problem area
  • discuss their results regarding a specific application area
The students:
  • reflect actual concepts with regard to specific application areas
Module contents
Content of the Module:
"Adaptive Computing" deals with the field of concepts and solutions to manage large scale application systems or dynamic data centers. Technically oriented solutions like the configuration of data centers such as the hard- and software virtualization, the high availability, the storage management and the identity management are not the only contributions of Adaptive Computing. Others are organisational aspects of companies, such as personnel planning and service agreements. This module provides and compiles current topics of Adaptive Computing. The module also presents and evaluates several Adaptavie Computing technologies. Current HW-/ SW-concepts of large-scale application systems, strategies, service management and security concepts are specifically included. The lecture introduces current concepts and solutions for the management of dynamic data centers. Among others, the following subjects are provided:
  • IT-Strategy, -Organisation
  • ITIL (overview)
  • Service-Management Tools (e.g. OTRS)
  • Outsourcing
  • Security (policies, privacy, data security, safety)
  • Spatial design of data centers
  • HW-Strategies: Cluster, Storage, ...
  • Virtualization
  • IdM
  • Portals
  • Configuration management
  • Accounting, performance calculation and evaluation, perfomance indicators
  • SOA, EAI
  • Controlling tools, Monitoring
  • Solutions: SAP Adaptive Computing
Recommended reading
Suggested reading:
  • current company data
  • current materials from internet
  • Böttcher, Roland: IT-Servicemanagement mit ITIL V3 : Einführung, Zusammenfassung und Übersicht der elementaren Empfehlungen, Heise, 2008.
  • Bullinger, Hans-Jörg, Service Engineering : Entwicklung und Gestaltung innovativer Dienstleistungen, Springer, 2006
  • Tiemeyer, Ernst: Handbuch IT-Management: Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis, Hanser, 2006
Language of instruction German
Duration (semesters) 1 Semester
Module frequency jährlich
Module capacity unlimited
Reference text
Hier teste ich gerade zweiter Versuch
Module level
Type of module
Teaching/Learning method 1VL + 1S + 1Ü
Previous knowledge keine
Type of course Comment SWS Frequency Workload of compulsory attendance
Vorlesung und Seminar 2 SoSe 28
Exercises 2 SoSe 28
Total module attendance time 56 h
Examination Examination times Type of examination
Final exam of module
at the end of the semester