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University of Oldenburg
18.10.2019 01:22:56
inf538 - Management of IT-Services (Complete module description)
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Module label Management of IT-Services
Module code inf538
Credit points 6.0 KP
Workload 180 h
Faculty/Institute Department of Computing Science
Used in course of study
  • Master's Programme Business Informatics (Master) >
  • Master's Programme Computing Science (Master) >
Contact person
Module responsibility
Authorized examiners
Entry requirements
Skills to be acquired in this module
**Professional competence** The students: - characterise problems that occur during the operation of large-scale operating systems - characterise conceptional, technical, economical and organizational problem-solving processes - use these concepts to solve problems validly **Methodological competence** The students: - describe a current problem area based on information from the internet and literature **Social competence** The students: - present their findings on a problem area - discuss their results regarding a specific application area **Self-competence** The students: - reflect actual concepts with regard to specific application areas
Module contents
**Content of the Module:** "Adaptive Computing" deals with the field of concepts and solutions to manage large scale application systems or dynamic data centers. Technically oriented solutions like the configuration of data centers such as the hard- and software virtualization, the high availability, the storage management and the identity management are not the only contributions of Adaptive Computing. Others are organisational aspects of companies, such as personnel planning and service agreements. This module provides and compiles current topics of Adaptive Computing. The module also presents and evaluates several Adaptavie Computing technologies. Current HW-/ SW-concepts of large-scale application systems, strategies, service management and security concepts are specifically included. The lecture introduces current concepts and solutions for the management of dynamic data centers. Among others, the following subjects are provided: - IT-Strategy, -Organisation - ITIL (overview) - Service-Management Tools (e.g. OTRS) - Outsourcing - Security (policies, privacy, data security, safety) - Spatial design of data centers - HW-Strategies: Cluster, Storage, ... - Virtualization - IdM - Portals - Configuration management - Accounting, performance calculation and evaluation, perfomance indicators - SOA, EAI - Controlling tools, Monitoring - Solutions: SAP Adaptive Computing
Reader's advisory
**Suggested reading:*** - current company data - current materials from internet - Böttcher, Roland: IT-Servicemanagement mit ITIL V3 : Einführung, Zusammenfassung und Übersicht der elementaren Empfehlungen, Heise, 2008. - Bullinger, Hans-Jörg, Service Engineering : Entwicklung und Gestaltung innovativer Dienstleistungen, Springer, 2006 - Tiemeyer, Ernst: Handbuch IT-Management: Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis, Hanser, 2006
Links
Language of instruction German
Duration (semesters) 1 Semester
Module frequency jährlich
Module capacity unlimited
Modullevel AS (Akzentsetzung / Accentuation)
Modullevel ---
Modulart je nach Studiengang Pflicht oder Wahlpflicht
Modulart je nach Studiengang Pflicht oder Wahlpflicht
Lern-/Lehrform / Type of program
Vorkenntnisse / Previous knowledge
Course type Comment SWS Frequency Workload attendance
Vorlesung und Seminar 2.00 SuSe 28 h
Exercises 2.00 SuSe 28 h
Total time of attendance for the module 56 h
Examination Time of examination Type of examination
Final exam of module
at the end of the semester
Portfolio