Conflict Management - From Confrontation to Collaboration

This workshop introduces you to key competencies for successful dialogue facilitation and conflict resolution. Using analysis, self-management and communication tools learned here you can turn each confrontation into a constructive process.

Discussion points are:

• Conflict dynamics (Glasl)
• Competitive vs. co-operative behavior in negotiation
• Clashing personality types (Riemann), gender- and culture-related issues
• Identifying with conflict partner
• Conflict analysis tools (Thomas & Kilmann, Schwarz)
• Harvard Negotiation Project
• Listening, giving feedback and asking questions in a solution-oriented manner
• Short- and long-term self-management
• Dealing with “difficult people” and attacks, saying “No” successfully
• Conflict moderation roadmap

Methods:
Trainer input, demonstrations, exercises, role-playing games, group discussions, video clips, individual feedback and group discussions.

Note: Participants are encouraged to bring their own cases for case work and group feedback.